Operations Dashboard
A management interface brings work orders, customers, vendors, job activity, and priorities into a shared operational view.
ARROWHEAD LOCK & SAFE · FIELD SERVICE
Bringing locksmith service operations into one connected platform.
Arrowhead Lock & Safe, an Atlanta-area locksmith and security service business, is modernizing the way its team finds jobs, coordinates vendors, manages customer and location data, and follows work from request to completion.
INDUSTRYLocksmith & field service
FOCUSJobs, vendors & data
STAGELive platform; field app in testing
THE CHALLENGE
Service teams need answers quickly, even when the records span years.
Arrowhead handles service requests, technicians, outside vendors, customers, locations, purchase orders, and historical job records. Searching across disconnected information can slow down dispatch, follow-up, and reporting.
The goal is a purpose-built workspace that follows Arrowhead’s actual field-service workflow rather than forcing the business into a generic template.
THE SOLUTION
A searchable job and vendor operations workspace.
ARROWHEAD OPERATIONSREAL INTERFACE · SAFE VIEW
WORKFLOW OVERVIEW
Connected operations from intake to reporting.
This is the target end-to-end workflow. Core dashboard and data workflows are in use, the technician app is in testing, and additional integrations are planned extensions.
1Request / IntakeNew service request enters the system
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2Work Order CreatedJob details and priority are captured
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3Customer + Location + PORecords and references are linked
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4Vendor / Tech AssignedThe right field resource is connected
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5Status + Notes + DocumentsOperational activity stays centralized
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6PDF + Billing ReadyDocuments update from live job data
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7History + ReportingCompleted work remains searchable
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8Management DashboardOperational activity and intelligence are surfaced in one place
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9Mobile Field AccessIn testing: technician app for Android and iPhone
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10Research BotsMarketing research workflows for local search and competitor insights
Illustrative workflow showing both current platform work and planned capabilities; not every stage is in production.
Work Order Management
Work-order records are structured around status, priority, customer and location information, vendor assignments, notes, and job history.
Advanced Search
Years of job and customer history were imported from the previous field-service system, so staff can search by job number, PO reference, partial identifier, customer name, address, or vendor.
Vendor & Field Coordination
New jobs get a suggested vendor based on the service address, drawing on a curated vendor directory, past job history, and the in-house team’s coverage area. Vendors marked do-not-use are flagged.
Document Automation
Job cards are generated as PDFs from live job data and named by job number and service address. New work orders fill in the right operating instructions automatically based on job location.
Permissions & Accountability
Role-aware administration and record-level accountability are built into the operating model; access-history improvements are part of ongoing development.
Research & Monitoring Bots
The marketing workstream includes competitor monitoring, keyword discovery, and local SEO research, with a dashboard workflow for reviewing and acting on findings.
Mobile Field App
Arrowhead Field, a companion app for Android and iPhone, gives technicians recent work orders, search, new work orders, and QR-tagged door assets. The Android build is in testing; app-store release is in progress.
Expandable Architecture
A modular foundation leaves room for inventory, QuickBooks integration, fleet visibility, camera workflows, and future automations.
THE BUSINESS VALUE
A clearer operating picture, built to grow with the business.
The practical value is a central workspace where staff can find historical records, review open work, coordinate vendors, and standardize documentation without jumping between unrelated systems.
This is an evolving build, not a claim of a completed enterprise rollout. Its architecture supports new integrations and field capabilities as workflows are tested and adopted.
Project disclosure: Arrowhead Lock & Safe is identified by name with permission. Its customers, financial-institution relationships, internal records, and confidential operational information are not disclosed. This summary describes platform work and its roadmap; it is not a verified claim of cost savings or other quantified results.
COULD THIS FIT YOUR OPERATION?
If your business is working around its software, we should look at the workflow.
From searchable job history to vendor coordination and field workflows, StrideFrame can design around the way your business actually operates.